Welcome to Al Ghadeer Pharma. These Terms & Conditions govern your access to and use of our website, products, services, and online shopping platform. By visiting our website, browsing products, creating an account, placing an order, or using any part of our services, you agree to comply with and be bound by these Terms & Conditions.
Please read these terms carefully before using our website. If you do not agree with any part of these Terms & Conditions, you should not use our website or services.
1. Website Use
You agree to use the Al Ghadeer Pharma website only for lawful purposes and in a manner that does not violate any applicable laws, regulations, or third-party rights.
You agree not to:
- Use the website for fraudulent or illegal activities
- Attempt to gain unauthorized access to the website, server, or customer accounts
- Interfere with the normal operation of the website
- Upload or transmit harmful software, viruses, or malicious code
- Copy, misuse, or reproduce website content without permission
- Provide false, misleading, or incomplete information
- Use the website in a way that may damage the reputation of Al Ghadeer Pharma
We reserve the right to restrict, suspend, or terminate access to the website if we believe a user has violated these terms.
2. Eligibility
By using our website, you confirm that you are legally able to enter into a binding agreement and purchase products online. If you are using the website on behalf of a company, organization, or other entity, you confirm that you have the authority to act on behalf of that entity.
3. Product Information
Al Ghadeer Pharma makes every effort to ensure that all product information displayed on the website is accurate and up to date. This may include product descriptions, images, specifications, sizes, usage details, pricing, availability, and warranty information.
However, product details may occasionally contain errors, omissions, or inaccuracies. Product images are provided for illustration purposes and may differ slightly from the actual product due to lighting, screen settings, packaging updates, manufacturer changes, or product improvements.
We reserve the right to correct any errors, update product information, or modify product details at any time without prior notice.
4. Medical and Healthcare Product Disclaimer
The information provided on our website is for general informational and product guidance purposes only. It should not be considered medical advice, diagnosis, treatment, or a substitute for consultation with a qualified healthcare professional.
Before using any medical equipment, orthopedic support, mobility aid, rehabilitation product, therapy product, or healthcare item, customers should consult a doctor, pharmacist, physiotherapist, or other qualified healthcare professional where necessary.
Al Ghadeer Pharma is not responsible for any misuse of products or health-related outcomes resulting from incorrect product selection, improper usage, or failure to follow professional medical advice or manufacturer instructions.
5. Product Suitability
Customers are responsible for ensuring that the products they purchase are suitable for their needs, condition, size, and intended use. Some healthcare and medical products may require professional guidance before use.
Al Ghadeer Pharma may provide general product information, but final product selection and usage decisions remain the responsibility of the customer or their healthcare provider.
6. Pricing
All prices displayed on our website are subject to change without prior notice. We reserve the right to update, modify, or correct product prices at any time.
In the event of a pricing error, Al Ghadeer Pharma reserves the right to cancel or amend any order affected by incorrect pricing. If payment has already been made for an order that is cancelled due to a pricing error, the customer will be refunded according to our applicable refund process.
Prices may or may not include taxes, delivery charges, installation charges, or additional fees unless clearly stated on the website or checkout page.
7. Product Availability
Product availability is subject to stock levels and supplier availability. Although we try to keep stock information accurate, products shown on the website may become unavailable without prior notice.
If a product becomes unavailable after an order is placed, we may contact the customer to offer an alternative product, revised delivery timeline, partial order fulfillment, or order cancellation with refund where applicable.
8. Orders
When you place an order through our website, you agree to provide accurate, complete, and current information, including your name, phone number, email address, billing details, and delivery address.
Al Ghadeer Pharma reserves the right to accept, reject, cancel, or limit any order at our discretion. This may happen due to:
- Product unavailability
- Pricing or product information errors
- Payment issues
- Delivery restrictions
- Suspected fraudulent activity
- Incorrect customer information
- Violation of these Terms & Conditions
An order confirmation does not guarantee final acceptance of the order. We may contact you if additional verification or information is required.
9. Payment
Customers must complete payment using the available payment methods shown on our website or agreed through official Al Ghadeer Pharma communication channels.
By providing payment information, you confirm that you are authorized to use the selected payment method. Orders may not be processed until payment is successfully received or confirmed.
Al Ghadeer Pharma is not responsible for payment delays, bank processing issues, or errors caused by third-party payment providers.
10. Shipping and Delivery
Delivery timelines, charges, and availability may vary depending on the product, delivery location, order size, courier partner, and stock availability.
We make every reasonable effort to deliver orders within the estimated timeframe; however, delivery delays may occur due to circumstances beyond our control, including courier delays, incorrect address details, weather conditions, supplier delays, or public holidays.
Customers are responsible for providing accurate delivery details. Al Ghadeer Pharma is not responsible for failed or delayed delivery caused by incorrect or incomplete customer information.
11. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are subject to our Return and Refund Policy. Certain products may not be eligible for return due to hygiene, safety, medical, or personal-use reasons.
Products must be returned in accordance with the instructions provided by our customer support team. Returned products may be inspected before approval of any refund, replacement, or exchange.
Refunds, where approved, will be processed according to the original payment method or another approved method, depending on the situation and applicable policy.
12. Warranty
Selected products may include a manufacturer’s warranty. Warranty coverage, duration, and conditions may vary depending on the product, brand, supplier, or manufacturer.
Warranty generally covers manufacturing defects under normal use and does not cover misuse, accidental damage, unauthorized modifications, improper storage, normal wear and tear, or damage caused by failure to follow usage instructions.
Warranty claims may require proof of purchase, product photos, videos, inspection, and manufacturer approval. Please refer to our Warranty Information page for more details.
13. Account Registration
Customers may be able to create an account on our website to manage orders, save addresses, view purchase history, or access other features.
You are responsible for maintaining the confidentiality of your account login details and password. You agree to notify us immediately if you believe your account has been accessed without authorization.
Al Ghadeer Pharma is not responsible for any loss or damage resulting from failure to protect your account information.
14. Customer Information
When placing an order or creating an account, customers agree to provide accurate and complete information. Al Ghadeer Pharma is not responsible for order delays, failed deliveries, payment issues, or communication problems caused by incorrect customer information.
We handle customer information according to our Privacy Policy.
15. Intellectual Property
All website content, including text, images, product photos, graphics, icons, logos, banners, layouts, designs, website structure, and written materials, is owned by or licensed to Al Ghadeer Pharma.
You may not copy, reproduce, distribute, modify, publish, display, sell, or use any website content without prior written permission from Al Ghadeer Pharma.
Unauthorized use of our intellectual property may result in legal action.
16. Third-Party Links and Services
Our website may include links to third-party websites, payment gateways, shipping services, analytics tools, or external platforms. These third-party services are operated independently and may have their own terms, conditions, and privacy policies.
Al Ghadeer Pharma is not responsible for the content, security, availability, practices, or policies of third-party websites or services.
17. Website Accuracy and Availability
We aim to keep our website available, secure, and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues.
We may temporarily suspend access to the website for maintenance, updates, improvements, or technical reasons without prior notice.
Al Ghadeer Pharma is not liable for any loss or inconvenience caused by website downtime, technical errors, or service interruptions.
18. Limitation of Liability
To the fullest extent permitted by applicable law, Al Ghadeer Pharma shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.
This includes, but is not limited to:
- Loss of data
- Loss of profits
- Business interruption
- Delivery delays
- Product misuse
- Website errors
- Third-party service failures
- Incorrect product selection or usage
Our liability, where applicable, shall be limited to the value of the product or order purchased through our website.
19. Product Use and Safety
Customers must use all products according to the instructions, warnings, labels, manuals, and recommendations provided by the manufacturer or supplier.
For medical, mobility, orthopedic, therapy, and rehabilitation products, proper use is especially important. Incorrect use may cause discomfort, injury, or reduced effectiveness.
Al Ghadeer Pharma is not responsible for damage, injury, or loss caused by improper use, incorrect installation, unauthorized repair, or failure to follow product instructions.
20. Force Majeure
Al Ghadeer Pharma shall not be responsible for delays, failure to perform, or interruptions caused by events beyond our reasonable control.
Such events may include natural disasters, government actions, supply chain disruptions, courier delays, strikes, technical failures, pandemics, accidents, or other unforeseen circumstances.
21. Promotions and Offers
From time to time, Al Ghadeer Pharma may offer promotions, discounts, coupon codes, or special offers. These offers may be subject to specific terms, validity periods, product restrictions, minimum order values, or stock availability.
We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice.
Promotional offers cannot be combined unless clearly stated.
22. User Reviews and Feedback
Customers may be allowed to submit reviews, ratings, comments, or feedback. By submitting content, you grant Al Ghadeer Pharma the right to use, display, edit, or publish such content for website, marketing, or service improvement purposes.
You agree not to submit content that is false, offensive, abusive, defamatory, unlawful, or misleading.
We reserve the right to remove or reject any review or content at our discretion.
23. Privacy
Your use of our website is also governed by our Privacy Policy. By using our website, you agree that your personal information may be collected, used, stored, and processed according to our Privacy Policy.
24. Changes to Terms & Conditions
Al Ghadeer Pharma reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
Any changes will be posted on this page. Continued use of the website after changes are published means you accept the updated Terms & Conditions.
Customers are encouraged to review this page periodically.
25. Governing Law
These Terms & Conditions shall be governed by the applicable laws and regulations of the jurisdiction where Al Ghadeer Pharma operates.
Any disputes arising from the use of our website, products, or services shall be handled according to the applicable legal procedures within the relevant jurisdiction.
26. Contact Information
For questions about these Terms & Conditions, orders, products, returns, warranty, or website use, please contact our customer support team.