At Al Ghadeer Pharma, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit our website, create an account, place an order, contact us, or use any of our online services.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

1. Information We Collect

We may collect personal and non-personal information from you when you browse our website, place an order, register an account, subscribe to updates, contact customer support, or interact with our services.

The information we may collect includes:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account login details
  • Order details and purchase history
  • Payment-related information
  • Customer service communication details

Order and Transaction Information

When you place an order through our website, we may collect information related to your purchase, including product details, order value, delivery address, payment status, and transaction records.

Technical and Website Usage Information

We may also collect certain technical information automatically when you visit our website, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on the website
  • Website navigation behavior
  • Referral source
  • Cookies and tracking data

This information helps us understand how visitors use our website and allows us to improve website performance, security, and user experience.

2. How We Use Your Information

Al Ghadeer Pharma uses your personal information only for legitimate business purposes and to provide you with a better shopping and service experience.

We may use your information to:

  • Process and confirm your orders
  • Arrange delivery and shipping of products
  • Provide order updates and delivery notifications
  • Respond to your questions, requests, or complaints
  • Manage your customer account
  • Process payments and prevent fraudulent transactions
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Maintain accurate business and transaction records
  • Send important service-related communications
  • Comply with applicable legal and regulatory obligations
  • Protect our website, customers, and business from misuse or unauthorized activity

We do not sell your personal information to third parties.

3. Payment Information

Payments made through our website may be processed by secure third-party payment service providers. Al Ghadeer Pharma does not store complete credit card or debit card details on its own servers.

Payment information is handled securely by authorized payment processors according to their own security standards and privacy policies. We may receive limited payment confirmation details, such as transaction status, payment method, and order reference number, for order processing and record-keeping purposes.

4. Shipping and Delivery Information

To deliver your order, we may share necessary information with trusted shipping and logistics partners. This may include your name, phone number, shipping address, and order details required to complete delivery.

Our delivery partners are expected to use your information only for the purpose of fulfilling delivery services.

5. Customer Support and Communication

When you contact us by phone, email, contact form, WhatsApp, or any other communication channel, we may collect and store the details of your communication.

This helps us:

  • Respond to your inquiry
  • Resolve issues related to orders or products
  • Improve our customer service
  • Maintain service records for future reference

We may contact you regarding your order, delivery, account, payment, or customer service request.

6. Marketing Communications

With your consent, we may send you promotional messages, product updates, offers, or newsletters. You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the message or by contacting us directly.

Even if you unsubscribe from marketing messages, we may still send important transactional or service-related messages, such as order confirmations, delivery updates, or account-related notifications.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and improve website functionality.

Cookies may be used to:

  • Remember your preferences
  • Keep items in your shopping cart
  • Improve website speed and performance
  • Analyze website traffic
  • Understand customer behavior
  • Support marketing and advertising activities
  • Improve website security

You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

8. Third-Party Services

We may use trusted third-party service providers to support our website and business operations. These may include:

  • Payment gateways
  • Shipping and courier companies
  • Website hosting providers
  • Analytics tools
  • Marketing platforms
  • Email and SMS service providers
  • Customer support tools
  • Security and fraud prevention services

These third parties may access limited personal information only when necessary to perform their services. We require service providers to handle your information responsibly and protect it from unauthorized use.

9. Data Protection and Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Our security measures may include:

  • Secure website technology
  • Restricted access to personal data
  • Secure payment processing
  • Regular website monitoring
  • Data protection procedures
  • Administrative and technical safeguards

While we take reasonable steps to protect your information, no online platform, website, or electronic transmission can be guaranteed to be completely secure. Customers are also responsible for keeping their account login details confidential.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information for:

  • Order processing
  • Customer service
  • Legal compliance
  • Accounting and tax records
  • Fraud prevention
  • Business reporting
  • Dispute resolution

When personal information is no longer required, we will securely delete, anonymize, or restrict access to it where appropriate.

11. Sharing of Information

Al Ghadeer Pharma does not sell, rent, or trade your personal information.

We may share your information only in the following situations:

  • With service providers who help us operate our business
  • With payment processors to complete transactions
  • With delivery partners to ship orders
  • When required by law, regulation, or legal process
  • To protect our rights, property, customers, or website security
  • In connection with business restructuring, transfer, or legal obligations

Any sharing of information is limited to what is necessary for the intended purpose.

12. Your Rights

You may have the right to request access to the personal information we hold about you. You may also request correction, update, or deletion of your personal information, subject to legal and business requirements.

You may contact us to:

  • Request access to your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Withdraw marketing consent
  • Ask questions about how your data is used
  • Request restriction of certain data processing activities

We may need to verify your identity before processing certain privacy-related requests.

13. Account Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials. Please do not share your password with others.

You should contact us immediately if you believe your account has been accessed without authorization.

14. Links to Other Websites

Our website may contain links to third-party websites or services. Al Ghadeer Pharma is not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

15. Children’s Privacy

Our website and services are intended for general customers and are not directed toward children. We do not knowingly collect personal information from children without appropriate consent.

If we become aware that we have collected information from a child without proper authorization, we will take reasonable steps to delete such information.

16. Policy Updates

Al Ghadeer Pharma may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or business practices.

Any updates will be posted on this page with the revised effective date. Continued use of our website after any updates means you accept the revised Privacy Policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, you may contact us through the contact details available on our website.

Al Ghadeer Pharma
Email: info@alghadeerpharma.com

Last Updated: 24/06/2026